User Data Deletion

This page explains how to request deletion of data associated with the use of Avila Ops websites, portals and integrations, including integrations with Meta, Facebook and Instagram.

Last updated: July 30, 2026

1. How to request deletion

Email comercial@avilaops.com with the subject “Exclusão de dados” (Data deletion) and provide your name, contact email, related company and, where applicable, the page, Instagram account, ad account or integration you want removed.

If the request involves a company or asset managed by a third party, we may ask for proof of authorization before deleting or disconnecting operational data.

2. What can be deleted

We can delete or anonymize personal data supplied in forms, sales inquiries, support records, portal accounts and operational data obtained through authorized integrations.

For Meta, Facebook and Instagram integrations, we can remove access tokens, synchronized data from pages, Instagram accounts, ad accounts, forms, leads and webhook events linked to the authorization granted.

3. Response time

Requests will be reviewed and answered within a reasonable time, depending on technical complexity, identity verification requirements and applicable legal obligations.

When complete deletion is not possible because of legal obligations, security, auditing, fraud prevention or the defense of rights, data will be restricted, minimized or retained only for the necessary period.

4. Revoking access directly on third-party platforms

In addition to requesting deletion from Avila Ops, you can revoke permissions directly on connected platforms such as Meta, Facebook, Instagram, Google or other providers.

When authorization is revoked on an external platform, some Avila Ops features may stop working until the integration is connected again.

5. Confirmation

After completing the applicable deletion or disconnection, we will send confirmation to the email provided in the request, except where there is a justified legal or technical impediment.